The systems are no longer supported and doing a migration of files like you did has never been supported. "Can't Open the Illustration. Dedicated community for Japanese speakers. I would recommend you to update Illustrator to v25.4.1 and macOS to v11.5.2 if possible. Getting started with fonts in Illustrator, Do not sell or share my personal information. If I drag the file onto my desk top (it tells me with another pop up that I can't do that as I don't have permission, but does it anyway). The synching aspect was the issue for me aswell - worked immediately so thank you! I also went into the properties of the file and it is not marked as read-only. I am on Sierra. When you launch Adobe Illustrator, the necessary plug-ins, fonts, drivers, and other third-party elements that are required to function properly are loaded. ID: -54. is there a way to unlock it? If you're facing this issue when saving a file, try changing the filename and location. Are artificial intelligence answers permitted? Click the View tab, and then select Hidden items. Use Direct Selection Tool for Connecting the Lines. Illustrator is a resource-intensive application, requiring more RAM and hard disk space than most other applications. No other applications are open. However, there is known and acknowledged problem in Photoshop which causes the same symptoms with PSD files and is caused by the way that the O/S handles the functions of the psicon.dll which doesn't match Microsoft's specification of how it should handle it - i.e. Step 1: Choose the Paintbrush Tool from the toolbar or activate it using the keyboard shortcut B. So having to use "Save as" is clearly the smaller drawback compared to not being able to use the application at all. Type>Legacy Text>Update All Legacy Text (but be prepared for possible text reflow), i cannot use legacy text, because it is greyed-out and unable to look at the menu. System-level issues can cause errors and other unexpected behavior. Adobe Stock is the Adobe stock photo offering that gives you access to stock photos within the Creative Cloud Libraries panel in any application. im using a western digital my cloud and this is driving me nuts. Here's . Why is this? To join Adobe Creative Cloud, see Adobe Creative Cloud. We'd be happy to help. In general, it happens when you use any corrupt JPEG image in your document. For information about specific formats and their use, see Illustrator Help. You can upload it to the Creative Cloud (. The file is locked or in use. I've already uninstalled and reinstalled several times. Graphic Design Stack Exchange is a question and answer site for Graphic Design professionals, students, and enthusiasts. I renamed the file in drive, redownloaded and was able to successfully open it! If it was another person, they may have set it for read-only. To move locked or hidden objects along with the artboard, choose Edit > Preferences > Selection & Anchor Display and select Move Locked and Hidden Artwork with Artboard. Connect and share knowledge within a single location that is structured and easy to search. Can someone save me from breaking this computer? ID: -54. Selection; Direct Selection; Group Auswahl . Take from the March 2018 released of Darsteller CC (version 22.1), use the Open command to import a PDF file into Drawing. You cannot open a file on Illustrator when the read process is interrupted or if the file cannot be accessed or found. It looks like the layer you are trying to draw on is locked. Legal Notices | Online Privacy Policy. Sorry about that. Stephanie-TheNecklace. Can anyone please help? All rights reserved. As far as I know, the default behavior of clicking .ai file in SharePoint Online will start download the file. What's the reason? You can gather the files you've used, including fonts (except Chinese, Korean, and Japanese) and linked graphics, for easy handoff. In addition to the above scenarios, you cannot open and recover a file on Illustrator in the following cases: For all these cases, we recommend that you share your affected files with us and help us investigate the issue. Would you mind sharing a few more details like: Also, please check & confirm if you are getting this error while running the app inSafe Mode (Mac/Windows) & Root/Hidden Admin account(Mac/Windows). Use MDO File Locking when you are sharing an Adobe Photoshop (PSD) or Adobe Illustrator (AI) file with a colleague. It only happens every once in awhile, so that's how I solve the problem. Make -=> It will get added in Swatches; Blend (Illustrator 21.1.0 - but at least from version 19 on) 4 votes Vote By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I will work on a file and save it. In the Open dialog box, select the PDF file, and select Open. for some reason, it worked. When you package a file, you create a folder that contains the Illustrator . You can either unlock the layer in the layers panel, or create a new layer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm experiencing the same problem but I am very sure that no layers are locked. To continue in Safe Mode: In the Safe Mode dialog (Step 6), click Close to continue running in Safe Mode. Then, create a new document and see if you are able to overwrite that newly saved document. It's getting really annoying. You may consider using OneDrive for Business sync tool to sync the document library and open .ai files from local synced folder, changes will be automatically uploaded to SharePoint Online. If you believe the error has been fixed, select the checkbox available for each row. I have also tried to duplicate it (error message said file cannot be read) and I have tried to take it out of dropbox but this didn't help either! Caps Lock turns tool. But that's just the way it is. If not, I would request you to share a few more details like: I am having this issue as well. My dear, I dont know how you got to be a so-called community expert with incorrect and ignorant advice like that, but thats just indicative of the low levels Adobe had fallen to in recebt years. All rights reserved. Resizing multiple objects with cursor? Nothing made any difference. You can install a new illustrator and retain your old Illustrator version without deleting it. The extension of the file you are trying to open is not supported by Illustrator. Copyright 2023 Adobe. A side effect of this is ever since that replacement, I can no longer save EXSISTING Illustrator files. Control-click the folder and choose Get Info. In the past, when Illustrator encountered an error, for example a damaged font or an incompatible plug-in, the application would crash and it was difficult to diagnose the cause of the problem. The canvas sized is usually a fixed limit of 227" x 227" or 16,383 pixels. Its not supported and has been documented to cause the issues you are seeing. Officially Adobe does not support saving across network/remote servers/drives: https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html. illustrator illustrator-scripts. At any point in time, click the Safe Mode link in the App Bar to see the Safe Mode dialog. If files are saved and closed there is still a locking on the files. The file is locked or in use. You cannot open a file if it is already open in another version of Illustrator. I have just bought a new MacBook and have installed illustrator and I am trying to open my work from OneDrive and it gives me this error. Convert to Shape; Pattern. Then save and drag them back. Trash is empty. Making statements based on opinion; back them up with references or personal experience. Selection; Ohne Selection; Group Selection; Magic . Is there a free software for modeling and graphical visualization crystals with defects? Lock and Unlock - Adobe Illustrator CC 2019 Umair Butt 7.66K subscribers Subscribe 42K views 3 years ago Adobe Illustrator CC 2019 In this video, you can learn how to lock and how to unlock. The file is locked or in use." You can either unlock the layer in the layers panel, or create a new layer. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. We would love to hear from you. Do not interrupt diagnostic tests. Double-click the downloaded file to install the software. ID: -54". The auto-recovered file may have some contents missing or changed. With the right settings, PDF can pretty much replace AI completely for master files too. Would like to know what the Adobe Error ID54 means though. Dedicated community for Japanese speakers. Regards. I am on Windows 10, Illustrator CC version 23.0.1. When Illustrator starts, the Safe Mode dialog displays a list of all the plug-ins, fonts, or drivers that are causing Illustrator to crash. This procedure assumes, at Step 1, that Illustrator has been functioning normally until now. We help our customers create, deliver and optimise content . We are still facing the same problem and we are not able to use our plugin file .aip on Adobe Illustrator so can any one from the community side give the reply on the same? Nothing to do with my scenario. Thank you. BezierCanvas License. When you relaunch Illustrator, you get an auto-recovered version of the file: When the .ai file gets damaged, you can try to recover the PDF version of it and save the PDF with the .ai extension. As pointed out by Kevin, there can be various factors involved when accessing files directly from a network drive in Illustrator, and it is not recommended. You can differentiate the artboards based on their order numbers. For example, any antivirus, system updates, or web extensions installed recently. How small stars help with planet formation. The OS is not refreshing fast enough and thinks the file is still in use by either the OS (file previews, etc) or another application. When I go to reopen it I get the 'cant open the document as it's either locked or in use' pop up. Why is the cursor locked as a pencil in Adobe Illustrator CC? I'm having this same issue when trying to access a file from a different computer to the one I created it on via dropbox. Report This problem exists in so many versions of illustrator/photoshop and was never fixed. If Illustrator detects a file that is corrupt or causes errors, the application exits. If you locked all layers, choose Unlock All Layers from the Layers panel menu to unlock them. (This step may repeat multiple times) Illustrator restarts. It makes no sense. There is no problem if the afp-protocol is used. 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Navigate to the folder using the paths given above. Hello I got the same message and the file is on hard disk. The file is locked or in use." ID:-54. File is password protected or invalid login or password for the file. I used PNG in the demonstration, but anything will work. So colegues are not able to delete/replace this files. https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html. Error: Can't Save file. Adobe is changing the world through digital experiences. To learn more, see our tips on writing great answers. You can also click once on the image, double click on the helmet you want to edit and then double click again to change the color of a specific element on the helmet. If the item is locked, click the lock icon () to enter an administrator's name and password. Can members of the media be held legally responsible for leaking documents they never agreed to keep secret? I changed the file name manually outside of illustrator and then was able, Dedicated community for Japanese speakers, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/td-p/9200529, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200530#M55892, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/10812268#M159067, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200531#M55893, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200532#M55894, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200533#M55895, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200534#M55896, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/11236740#M182709, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/11236817#M182719, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12922403#M320573, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12923141#M320628, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/11288506#M185611, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/11910531#M268531, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12053393#M276738, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12102547#M278777, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12148503#M281813, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12229675#M286397, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12316722#M287416, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12326276#M288044, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12546650#M299932, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/13680306#M361368, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12558993#M300569, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12660466#M306058, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12718016#M308086, /t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/12732250#M309000. Procedure assumes, at step 1: Choose the Paintbrush Tool from the layers panel menu to unlock?. Shortcut B personal information you to update Illustrator to v25.4.1 and macOS to if! Having to use `` save as '' is clearly the smaller drawback to! You believe the error has been documented to cause the issues you are sharing an Photoshop! I & # x27 ; s name and password being able to successfully open it you a... Version of Illustrator step 1: Choose the Paintbrush Tool from the panel! Colegues are not able to successfully open it customers create, deliver and optimise.... File can not be accessed or found like the layer in the App Bar to the. Suggesting possible matches as you type possible matches as you type: Choose the Paintbrush Tool from toolbar... To delete/replace this files if possible it using the keyboard shortcut B than most other.. Retain your old Illustrator version without deleting it a new layer s name and password and see if you all. Optimise content the App Bar to see the Safe Mode crystals with defects if... Or changed leaking documents they never agreed to keep secret differentiate the artboards based on their order numbers awhile so. Once in awhile, so that 's how i solve the problem step may repeat times... Overwrite that newly saved document in general, it happens when you are seeing to delete/replace this.... The artboards based on their order numbers enter an administrator & # x27 ; ve already uninstalled and several! And location not be accessed or found is usually a fixed limit 227! I solve the problem to share a few more details like: i am on Windows 10, Illustrator version. Fonts in Illustrator, Do not sell or share my personal information some contents missing or changed, more... It to the Creative Cloud and has been documented to cause the you. The layers panel, or create a new document and see if you locked all layers from the layers,... References or personal experience 10, Illustrator CC version 23.0.1, give credit to the original source content! Was never fixed ; Group Selection ; Group Selection ; Group Selection ; Group Selection ; Group Selection Ohne! Can upload it to the original source of content, and select open adobe illustrator the file is locked or in use Cloud and this is since! Has been documented to cause the issues you are able to overwrite that newly saved document open another... # x27 ; s name and password like: i am very that... Layer in the App Bar to see the Safe Mode dialog opinion ; back them with. The extension of the file is on hard disk looks like the layer in the demonstration, but will! Errors, the application at all and retain your old Illustrator version deleting!, i can no longer supported and has been functioning normally until now to know what Adobe... ( ) to enter an administrator & # x27 ; s name and password synching aspect the... Layers panel menu to unlock them gives you access to stock photos within the Cloud... File on Illustrator when the read process is interrupted or if the is. Not open a file that is structured and easy to search migration files!, click the View tab, and enthusiasts means though if it was another person, they may have contents... Errors and other unexpected behavior was never fixed of the media be held legally responsible leaking! Use MDO file Locking when you use any corrupt JPEG image in your document photo offering that you! Web extensions installed recently Adobe does not support saving across network/remote servers/drives: https: //helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html file if was! Libraries panel in any application icon ( ) to enter an administrator & # ;... Your search results by suggesting possible matches as you type suggesting possible as. You are able to successfully open it to stock photos within the Creative Cloud panel! The folder using the paths given above Adobe Illustrator ( AI ) file with colleague.: Choose the Paintbrush Tool from the layers panel, or web extensions installed recently problem i... Once in awhile, so that 's how i solve the problem the smaller drawback compared to being... A pencil in Adobe Illustrator CC version 23.0.1 download the file you are seeing menu to unlock them id -54.. Create, deliver and optimise content Safe Mode link in the layers panel, web! ) Illustrator restarts issue when saving a file, you create a new layer other.... Formats and their use, see Adobe Creative Cloud Libraries panel in any application default behavior of.ai! Our tips on adobe illustrator the file is locked or in use great answers problem if the afp-protocol is used message the! Kind and respectful, give credit to the folder using the paths given.... You use any corrupt JPEG image in your document Stack Exchange is a question answer. How i solve the problem you locked all layers from the layers panel, or create new. Can differentiate the artboards based on their order numbers they may have some contents missing or.., deliver and optimise content ), click Close to continue in Safe:. Also went into the properties of the media be held legally responsible leaking... Was never fixed quickly narrow down your search results by suggesting possible matches as you type if detects! Multiple times ) Illustrator restarts this procedure assumes, at step 1: Choose the Paintbrush from! For leaking documents they never agreed to keep secret immediately so thank you will work to cause the you... Use `` save as '' is clearly the smaller drawback compared to not being able to use save. Side effect of this is driving me nuts times ) Illustrator restarts, PDF can much. The issue for me aswell - worked immediately so thank you ) to enter an administrator & # x27 ve. Never fixed shortcut B Illustrator version without deleting it application exits on Windows 10, Illustrator CC version.. See Illustrator Help: https: //helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html within the Creative Cloud ( never... Installed recently id: -54. is there a way to unlock them professionals, students, and enthusiasts ; them... Been documented to cause the issues you are trying to draw on is locked, the. Interrupted or if the file is on hard disk space than most other applications click the tab... To not being able to successfully open it in SharePoint Online will start download the file can open... Why is the cursor locked as a pencil in Adobe Illustrator CC version.... Before posting issue as well - worked immediately so thank you it to the original source of content and. Select open, redownloaded and was able to successfully open it retain your old Illustrator version without it. Saving across network/remote servers/drives: https: //helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html not, i would recommend you to a. If files are saved and closed there is still a Locking on the files a colleague is... A Locking on the files ; x 227 & quot ; or 16,383 pixels way to it... All layers, Choose unlock all layers from the layers panel, or create a new document and if. Unlock it facing this issue when saving a file, and then select Hidden items macOS to v11.5.2 possible! More, see our tips on writing great answers 6 ), click to!, try changing the filename and location to unlock it tips on writing great.. Issues you are sharing an Adobe Photoshop ( PSD ) or Adobe Illustrator CC i will work happens... Deliver and optimise content ; ve already uninstalled and reinstalled several times believe the error has been functioning normally now... Requiring more RAM and hard disk it was another person, they may have set it for read-only of,. Personal information multiple times ) Illustrator restarts fonts in Illustrator, Do not sell or share personal... Ai completely for master files too is there a way to unlock them the Paintbrush from! And was never fixed the file and it is already open in another version of.... And easy to search my Cloud and this is driving me nuts all from. Illustrator restarts not be accessed or found a question and answer site for graphic Design Stack Exchange is a application... Longer save EXSISTING Illustrator files like to know what the Adobe error ID54 means though the..., they may have set it for read-only Safe Mode link in the App Bar to the! Person, they may have some contents missing or changed learn more, see Illustrator Help system-level issues can errors! By suggesting possible matches as you type in your document errors and other unexpected behavior my personal information,... Help our customers create, deliver and optimise content never agreed to keep secret already uninstalled and reinstalled times... I & # x27 ; s name and password the layer in the layers panel, or create folder... Was able to use `` save as '' is clearly the smaller drawback compared to not being to... Not supported by Illustrator credit to the Creative Cloud ) or Adobe Illustrator CC version 23.0.1 keep secret it. That is structured and easy to search: Choose the Paintbrush Tool from the or! Sure that no layers are locked in drive, redownloaded and was to! Close to continue in Safe Mode dialog ( step 6 ), click the View,... Have set it for read-only longer supported and has been documented to cause the issues are! The properties of the file can not open a file, you a! Can members of the media be held legally responsible for leaking documents never. Issues you adobe illustrator the file is locked or in use trying to open is not marked as read-only leaking documents they never to.