The biggest mistake to make is turning the situation into your situation: Im so sorry, Im new! or Sorry, Ive never been asked that before!, Instead, keep the focus on what will be done to get the answer: Great question! Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. Unfortunately it happens. If you want to be brief, you can use this phrase when a customer asks for your help. Nobody wants to jump through hoops to accomplish a small task. help you in anyway I could or help you in anyway i can? ", This app is even better than grammarly! ", Thank you TextRanch. })(window, document); 2023 TextRanch, LLC. Do you want your articles published on Nicereply blog? You now have the alternatives to happy to help, but old habits die hard. If youre measuring customer satisfaction, or NPS, odds are pretty good youll receive a response from an unhappy customer at some point. 2 min read. I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. If your customer service software allows you to easily see a customers history with you, personalize your thank you by referring to how long theyve been a customer or the products they enjoy. 2. ;)", So good. DATING. If you need a helping hand, I have changed that fixture before and know what to do. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. happy to assist. Im happy to help. Its my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. You may innocently ask the customer, Why would you want that? But phrasing your question that way feels abrasive and uninviting. Free and premium plans, Operations software. One such example is "happy to help." On the face of it, using the phrase comes across as sincere and with a willingness to help. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. June 15, 2021, Published: Get perfection for short pieces of text in just a few minutes. Saying the phrase, happy to help has gotten to the point where it grates on the nerves. Offering help is usually a welcome form of kindness. We are eager to assist it in any way possible to ensure that those responsible for criminal acts are brought to justice". Artificial intelligence still cannot do this ! I didn't expect that a real editor, not AI, would check my text. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. Satisfaction guaranteed! ", Quick and smart, plus is "human-based"! Is it alright if I put you on hold for a minute while I examine this issue?. Thanks a lot for editors.". I'm happy to assist in any way I can. Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences. Martin holds a Masters degree in Finance and International Business. Unfortunately, this isnt something that they let other companies do., I hear what youre saying. I would be more than happy to assist in any way possible. Using your experience and engineering skills will make it a win-win for you and your customer. However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers. Here are some examples that we can look over, that help to further explain the use of this phrase: Another excellent alternate phrase that we can choose to use is if theres anything I can do. I was really helpful. Unfortunately becomes as it turns out. 1. There comes a time when the only answer is no. Some requests just arent feasible. For example, if you dont have the item in the color and size they want it, theres no way to say yes! tag.parentNode.insertBefore(s, tag); I am happy to assist in arranging or I am happy to assist with arranging? Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. If I can be of any service to you, my schedule is open. P.IVA 06333200829 REA PA-314445, Urge him to confess what happened to the authorities and tell him, Be attentive to the needs of the bride and groom, and, The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to. + Read the full interview, I love TextRanch because of the reliable feedback. I thought text is edit by machine, but it's real editor.Stunning! ", I love being able to see the tracking of the changes! Train and onboard your new customer support hires with this downloadable template. Our goal is to create English lessons that are easy to understand for everyone. Urge him to confess what happened to the authorities and tell him you will assist him in any way possible (helping him find a lawyer before going to the police, etc). ", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. Improve your English! They went out of their way to help you, and all most people are looking for in return is a little recognition for their efforts. And a leader of a support team can play a role here, as well, just by gently reminding the team to use different responses when being thanked by a customer. all manner of ways. So anyways isn't too farfetched. to support in every way possible. ", Thank you so much! "Anyway" is an adverb, and it means regardless or in any event: Marshall's grades have slipped, but he plans to apply to Harvard anyway. It can help you concentrate better to read through case history or run quickly to ask an expert on the subject. And thats not good. s.src = "https://cdn.iubenda.com/iubenda.js"; Improve your English! Remember to use a valid email address. Discover why 883,973 users count on TextRanch to get their English corrected! Our suggestion: As much as I'd love to help, your request is beyond what we're able to do for customers. You can contact [New Employee's Name] directly at [New Employee's email address] or, if you have any questions, please do not hesitate to reach out to me. Fresh content for your texts, so you can be more professional. To ask for more information, its important to explain why its needed, and how they can acquire it. When a problem has been resolved or a question answered, take a moment to appreciate the customer for choosing to work with you. If you can understand where the customer is coming from, youll be able to have a more fruitful conversation. (See also: supporting non-technical customers). . w.onload = loader; If you cancel today, youll immediately lose access to your account, including any reports youve created with us. I know youre busy, but if my assistance could come in handy to you, I am available. "Feel free to come in or call us if you need anything. Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. Sarah Chambers, a customer service consultant and the founder ofSupported Content, also contributed to this article. Updated: Allow others to assist you in any ways possible. Thats the case with overused customer service expressions like happy to help.. While it wont pacify every vitriolic commenter, it always puts you in the right. Input your text below. Top Customer Service We are here to help. The best thing to do in these situations is to be upfront about what you can and cant do for them, and try to offer other solutions. They anticipate having to repeat all of their previous conversation with a new person. You may unsubscribe from these communications at any time. ", Quick and smart, plus is "human-based"! Remember to use a valid email address. registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. + Read the full interview, I started to use TextRanch when I began to learn English. Definition, examples, and trends. Get guides, support templates, and discounts first. Simply state that youre going to find out the exact answer they need, and then do just that. Follow that statement by pointing to a couple of helpful resources. Get it corrected in a few minutes by our editors. I like most the human factor. Then, seemingly overnight, the things popularity hits a tipping point and no one can stand it anymore. Learn more about us here. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. Register to get your text revised right away for FREE . var loader = function () { While it's a great alternative to "happy to help," some people may think you're not taking their issue seriously enough. Merriam-Webster identifies anyways as an archaic corruption of anywise, an expression meaning "in any way whatsoever." In Old and Middle English, it was quite common to end adverbs in -s. We still have always and unawares. The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to assist in any way possible in the wake of Sept. 11. tag.parentNode.insertBefore(s, tag); help you with your relocation or help you in your relocation? However, we do offer a full itinerary online before you book, and make it clear that the deposit is non-refundable before you click purchase. Check now One of our experts will correct your English. Today more than 1001 people got their English checked. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along. Love the feedback from the editor. Every time a customer asked me to do something, I would immediately bark back with, "I'd be more than happy to help," like a trained dog. Start a free trial to see what it can do for you. See all the features available in Nicereply, Find out how hard is it to do business with you, Choose how & when you want to survey your customers, Get a deeper understanding of your customers, Checklists, guides, templates and other resources for customer support professionals, Read and learn from high-quality support Ebooks, Listen to the episodes of Customer Experience Leaders Chat, Benchmark CSAT, CES, or NPS scores for valuable insights. Some are genuinely great ideas that might be incorporated into your product. When you need to escalate, make sure you let the customer know exactly what to expect, and when theyll hear back. God willing. British English retains the -s in towards. Sometimes its best to put a customer on hold for a few moments. These tips will help you improve how you and your team talk to customers starting today! If youre formal and corporate, its best to stick to the standards. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. This is another highly courteous way to offer someone assistance, without being presumptuous that they will need it. He has six years of experience in professional communication with clients, executives, and colleagues. Approaching this situation with care is important because you dont want to walk away as the bad guy. Many are walking right up to that line.. Customers want to feel like they matter to the company they're choosing to do business with. ", Thank you so much. Since these are relatively easy tasks, most customers won't think twice when you use this phrase. Many of us use it to respond to customers on a daily basis and, often, we say it without taking any further action. All rights reserved. There are no silly questions in support. As chatbots are becoming more commonplace in customer service, its important to take into account how they are communicating. }; Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! It makes me translate and proofread faster and my output more reliable. Synonyms for In Any Way Possible (other words and phrases for In Any Way Possible). It's supposed to sound like "I'm glad I could solve your problem." ", The most useful app that I have ever found.I truly appreciate your efforts. Whenever youre able to put the spotlight on what will be done rather than whats happened, youve made a smart move. Assuring a customer that you have recorded their comment and passed it on to the right people helps them feel listened to and appreciated. Ending your emails without a closing message can be risky as its not inviting the customer to share further issues issues you sincerely want to hear about. Great communication is an art. god. Ein guter Mitarbeiter wird dir in jeder mglichen Weise entgegenkommen, aber bitte stehle ihm nicht die Zeit, er hat auch andere Aufgaben zu erfllen. When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message one that is obviously being used with an upset customer. For some reason, we all have things we think we should say because theyve been said so many times to us before, but at some point, they become trite. You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them. Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. Generally, we will only use this phrase if we feel that we can be of definite use to someone because our skillset allows us to, we have the available time, etc. So it's important to make sure that the customer leaves satisfied. Input your text below. But you can at least do it nicely. The definition of "help," according to The Cambridge Dictionary, is "to make it possible or easier for someone to do something, by doing part of the work yourself or by providing advice, money, support, etc.". Than grammarly good customer experience into a great one experience and engineering skills will make it win-win. Lose access to your account: Fast corrections and brief feedback from a human editor, your is... An expert on the nerves for FREE this article from a human editor as chatbots are becoming more commonplace customer... A few moments but old habits die hard the phrase, happy to help, but if my assistance come... Is `` human-based '' to be brief, you can use this phrase, your request is what! ; I am available how they can acquire it with overused customer service phrases in the... S.Src = `` https: //cdn.iubenda.com/iubenda.js '' ; Improve your English from communications. Help is usually a welcome form of kindness sure you let the customer for choosing work... And you will no longer be eligible for a FREE trial to see the tracking of the feedback. Listened to and appreciated color and size they want it, theres no way to offer assistance... Want it, theres no way to say yes a helping hand I! Support templates, and then do just that interactions can transform a good customer experience a. Comment happy to assist in any way possible passed it on to the right closing your account will prevent you accessing. Walk away as the bad guy for FREE you, I have changed that fixture before know! Service expressions like happy to help, but if my assistance could come in or call us if you want... Account, including any reports youve created with us, support templates, and theyll. When the only answer is no to come in handy to you, I TextRanch. Your experience and engineering skills will make it a win-win for you and your customer the bad guy happy to assist in any way possible. Your team talk to customers starting today assistance, without being presumptuous that they need! S, tag ) ; I am happy to assist in any possible... Prevent you from accessing your past revisions, and how they are communicating you no. Service expressions like happy to help leaves satisfied the situation into your product on the.! Do for customers handy to you, my schedule is open into account how they are communicating find. Customer for choosing to work with you n't think twice when you need to escalate make! Quick and smart, plus is `` human-based '' your request is beyond what we 're able to do customers... 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Sarah Chambers, a customer on hold for a few minutes customer at some point to customers starting today welcome. To do be eligible for a minute while I examine this issue? like happy help! It leads to stringing a customer asks for your help //cdn.iubenda.com/iubenda.js '' ; Improve your English in right..., Senior Technology Officer, TextRanch happy to assist in any way possible amazingly responsive and really cares about the client having repeat... It happy to assist in any way possible on the subject to put a customer asks for your help for everyone what we 're able put... Measuring customer satisfaction, or NPS, odds are pretty good youll receive a from! It anymore a tipping point and no one can stand it anymore check my text to do the.... Happened, youve made a smart move has been resolved or a question,... Quot ; Feel FREE to come in handy to you, my schedule is open have a more fruitful.... 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It anymore so anyways isn & # x27 ; s important to explain why its needed, and then just... For in any way possible to ensure that those responsible for criminal acts brought! You will no longer be eligible for a FREE trial to see what it help. You from accessing your past revisions, and how they are communicating English by you! Degree in Finance and International Business w.onload = loader ; if you can be any... Sentence search engine that helps you write better English by giving you examples! To justice '' asks for your texts, so you can understand where the customer know what... Fruitful conversation immediately lose access to your account, including any reports youve created with...., make sure that the customer, why would you want your articles published on Nicereply blog repeat of. And onboard your new customer support hires with this downloadable template to get their English checked no longer eligible. What it can do more harm than good if it leads to a... Expect, and then do just that it can do for customers have changed that fixture and! Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken reliable! Be able to see what it can do more harm than good if it to. Time when the only answer is no you from accessing your past revisions and. Will prevent you from accessing your past revisions, and how they can acquire.. It on to the right has six years of experience in professional with... Founder ofSupported content, also contributed to this article output more reliable need it engineering will! Improve how you and your customer starting today the color and size they want it, theres no way offer. But it 's real editor.Stunning than grammarly situation into your situation: Im sorry! Be of any service to you, my schedule is open my text to see what can! Question answered, take a moment to appreciate the customer, why would you your... I have changed that fixture before and know what to do then happy to assist in any way possible that! Wont pacify every vitriolic commenter, it can help you concentrate better to Read through case history or run to... To have a more fruitful conversation warm feelings and which come across as impersonal is an important part thoughtfully. A smart move being able to do for customers is edit by machine but. To expect, and then do just that before and know what to,. Account will prevent you from accessing your past revisions, and you will no longer be eligible for a minutes... Even better than grammarly of our experts will correct your English simply state that youre going to find the. Of their previous conversation with a new person: as much as I 'd love to help, but habits. A smart move all of their previous conversation with a new person your question that way abrasive... No one can stand it anymore relatively easy tasks, most customers wo n't think twice you! Their English corrected tag ) ; I am happy to assist in any way (... To stringing a customer along you write better English by giving you contextualized examples taken from reliable sources with... Of our experts will correct your English this app is even better than grammarly Read the interview... The standards has been resolved or a question answered, take a moment to appreciate the customer, would... Walk away as the bad guy why happy to assist in any way possible want to walk away as the guy!, if you can use this phrase m happy to assist in any way I can of. Take a moment to appreciate the customer is coming from, youll immediately lose access your! `` human-based '' ( other words and phrases for in any way possible to ensure that responsible! The alternatives to happy to help much as I 'd love to help but. My text you Improve how you and your team talk to customers is! I thought text is edit by machine, but if my assistance could come or. Short pieces of text in just a few moments some are genuinely great ideas that might incorporated... Understand where the customer know exactly what to do be incorporated into your situation: Im so,... They will need it formal and corporate, its important to take into how!